We offer the accredited City and Guilds Customer Service Qualification for Level 2 and 3. This qualification is suitable for those who are in a customer service role and are looking to improve their customer service skills. It is made up of both competency and knowledge units and can tailored to suit your role and employers needs. If you deal with customers everyday and are looking to deliver reliable customer service, then this qualification is ideal for you.
Level 2 is suitable for those working in customer-facing roles, focusing on effective communication and meeting customer needs.
Level 3 is suited to individuals with greater responsibility, developing skills in customer relationship management, problem-solving, and improving service delivery. These practical qualifications help learners enhance their performance, increase customer satisfaction, and progress their careers in customer service environments.
You can find more information and the unit lists for each level of qualification below:
Customer Service qualifications and training courses | City & Guilds
Contact us today to find out more.
Co-funded by the Welsh Government and ESF Fund for the delivery of Apprenticeships in South East Wales.
For more information, visit gov.wales/eu-funding